Política de reembolso
Last updated: 08-08-2025
At TWT Custom Watches, we want you to be fully satisfied with your purchase. While most products are eligible for return within 30 days of delivery, your refund amount depends on the item’s condition.
📦 Return Conditions
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Return Window: Within 30 days of delivery
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Eligible Products: All standard products
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Condition-Based Refunds:
| Condition of Returned Item | Refund Eligibility |
|---|---|
| ✅ New, unused, original packaging | Full refund |
| 🔸 Used, worn, or missing packaging | Partial or no refund (based on inspection) |
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Proof of Purchase: Required
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Return Shipping Costs: Customer is responsible
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Return Label: Provided for download and print after return approval
🔧 Damaged or Defective Items
If your item arrives damaged or defective, contact us within 30 days.
We’ll either replace the product or issue a full refund, based on your preference — regardless of the condition.
This applies to all products, including Configurator Mode orders.
📬 How to Request a Return
Email us at contact@twtcustomwatches.com or reach out via live chat on our website.
Provide:
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Your order number
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Description of the issue (with photos if applicable)
After approval, we’ll send you the return instructions and a return label to download and print.
ℹ️ Questions?
We're here to help. Contact us via live chat or email at contact@twtwatches.nl
About us / Contact Information:
Address: Meerval 26, Hendrik-Ido-Ambacht, 3344JG, Netherlands
E-mail: contact@twtwatches.nl
Contact form: Contact – TWTwatches
Phone: +31 6 15151944
Company name: LoZa (TWT Watches)
Chamber of Commerce Number (KVK): 90449843
VAT number: NL004816956B67
Customer service: Customer support available 7 days a week via email and live chat